From the BLog
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US Based center versus Offshore center
There is continual debate on which is better - a US Based Center for an Offshore Center. There are many pros and cons to both.
The pros for a US Based Center include clear accents, very knowledgable about our culture, and can more easily understand voice tones and what the other person on the phone is really saying.
The cons with US Based Centers include higher costs, higher attrition/turnover, and not as many people willing to do this kind of work.
The pros for an Offshore Center include lower costs, lower attrition/turnover, and many highly educated people willing to do this kind of work.
The the cons for Offshore Centers include not as clear accents, are not as familiar with our culture, and sometimes do not pickup on the conversational tones that the customer is portraying.
There are many, many other factors to consider such as the type of work, the skills needed, and the number of people needed for the project.
We at Televated consult with you to see what is the best fit for your company and your projects to ensure your project runs as the lowest cost and highest peformance.